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How it works

How AskMedi Works for Patients

A simple three-step process that helps patients ask questions, understand their care, and take the right next step with confidence.
1
Ask
Patients send a question, concern, photo, or voice note through their own favourite messaging platform - nothing to download, nothing to learn.
Understand
AskMedi explains what the information means, highlights the next steps, and prepares anything that needs a clinician’s review in a clear, structured summary.
2
3
Act
Patients follow the guidance, set reminders, or wait for clinician follow-up when required - staying on track with their care without adding extra workload to the clinic.

How AskMedi Works Technically

Hybrid AI orchestration for safer patient communication
AskMedi orchestration core diagram linking health literacy, multilingual support, voice and text, clinical guidance, patient messaging platforms, human escalation, care navigation, EHR integration and governance and audit, with the six-step AskMedi flow from patient question to care-team follow-up
AskMedi health literacy icon: open book with a medical shield

Health Literacy

Makes health information easier to understand by translating complex medical terms into clear, simple language. It helps patients feel more confident, informed, and prepared to take the right next step in their care journey.
  • Simplifies complex terms
  • Improves patient understanding
  • Supports better decisions

Multilingual Support

Supports communication across multiple languages so patients can access care in the language they understand best. This helps reduce confusion, build trust, and create a more inclusive healthcare experience for diverse users.
  • Local-language conversations
  • Reduces language barriers
  • Supports diverse patients
AskMedi multilingual support icon: globe with chat bubbles
AskMedi voice and text icon: microphone and message bubble

Voice & Text

Allows users to interact through both voice and text, making healthcare support easier to access in different situations. Patients can speak or type naturally depending on what feels faster, more comfortable, or more accessible.
  • Voice-based assistance
  • Text chat support
  • Accessible for all users

Patients’ Favourite Messaging Platform

AskMedi lets patients communicate through the chat apps they already use every day. Whether it is WhatsApp, Facebook Messenger, Instagram DM, Telegram, Viber, WeChat, Signal, LINE, Microsoft Teams, Slack, Google Chat, or Discord, patients can ask questions, receive guidance, and stay connected with professionals without needing to learn a new system.
  • Connects through familiar chat apps patients already use
  • Makes communication easier for both patients and professionals
  • Supports WhatsApp, Messenger, Instagram DM, Telegram, Viber, WeChat, Signal, LINE, Teams, Slack, Google Chat, and Discord
AskMedi medical chat on a smartphone surrounded by WhatsApp, Messenger, Instagram, Telegram, Viber, WeChat, Signal and LINE icons
AskMedi clinical guidance icon: medical checklist with a protective shield

Clinical Guidance

Delivers safe, evidence-informed guidance to help users understand symptoms, health questions, and possible next steps. It supports better decision-making with clear, practical information while staying aligned with clinical best practices.
  • Symptom-based support
  • Trusted clinical information
  • Clear next-step advice

Human Escalation

Transfers the conversation to a human professional when a case is complex, sensitive, or needs direct clinical attention. This ensures patients receive the right level of support when AI alone is not enough.
  • Escalates complex cases
  • Supports urgent concerns
  • Keeps care human-led
AskMedi human escalation icon: chat bubble handed to a clinician wearing a headset
AskMedi care navigation icon: map pin and path leading to a clinic

Care Navigation

Helps patients find the right service, specialist, or care pathway based on their needs and situation. It reduces uncertainty and makes it easier for users to move smoothly through the healthcare journey.
  • Finds suitable services
  • Reduces confusion
  • Improves care access

EHR Integration

Connects with electronic health records to bring relevant patient context into conversations. This supports more personalized assistance, better continuity, and more efficient care delivery.
  • Uses patient context
  • Connects health data
  • Supports continuity of care
AskMedi EHR integration icon: patient record syncing with a medical records folder
AskMedi governance and audit icon: document with a shield tick, chart and magnifying glass

Governance & Audit

Provides oversight, traceability, and accountability for AI interactions across the service. Audit-ready records and governance controls help teams manage safety, compliance, and ongoing quality improvement.
  • Tracks AI decisions
  • Supports compliance
  • Improves safety oversight